Terms of Service

Effective Date: May 28, 2026  |  Last Updated: May 28, 2026

1. Acceptance of Terms

Welcome to Cafe Rio (hereinafter referred to as "the Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," or "you") and Cafe Rio, governing your access to and use of the website located at caferiofood.click (the "Website") and all related services, features, content, and functionality offered by us (collectively, the "Services").

By accessing, browsing, or using our Website, placing an order, creating an account, or otherwise interacting with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. Your continued use of the Website following the posting of changes to these Terms shall constitute your acceptance of those changes.

If you are accessing or using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and your agreement to these Terms will be treated as the agreement of that entity.

These Terms apply to all visitors, users, customers, and any other parties who access or use our Services. Users must be at least eighteen (18) years of age to use our Services. By using our Website, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract under applicable United States law.

2. Description of Services

Cafe Rio is a food service business operating in the United States. Through our Website at caferiofood.click, we offer the following services:

• Online Menu Browsing: Users may browse our full menu of food and beverage offerings, including descriptions, pricing, and nutritional information where available.
• Online Ordering: Users may place orders for food and beverages for pickup, dine-in, or delivery (where available in applicable service areas).
• Catering Services: We offer catering options for events, corporate functions, and group orders. Catering requests are subject to additional terms and minimum order requirements.
• Account Management: Users may create and manage personal accounts to track orders, save preferences, and access loyalty or rewards programs where available.
• Promotions and Offers: We may periodically offer discounts, coupons, promotional codes, and special deals through our Website, email communications, or third-party platforms.
• Customer Support: Users may contact our support team through the Website or via email for assistance with orders, inquiries, and feedback.
• Informational Content: We provide general information about our company, food sourcing practices, allergen information, and related content for consumer education.

We reserve the right to modify, suspend, discontinue, or restrict access to any part of our Services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Certain services, including but not limited to delivery, may be provided through third-party platforms or delivery partners. In such cases, additional terms and conditions of those third parties may apply, and Cafe Rio is not responsible for the acts or omissions of any third-party service provider.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing orders.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our Services.
• Use the Website and Services only for lawful purposes and in a manner consistent with these Terms.
• Promptly update any information in your account to keep it accurate and current.
• Pay all charges associated with your orders at the applicable prices, including any applicable taxes, fees, and delivery charges.
• Treat our staff, partners, and other users with respect and refrain from any harassing, threatening, or abusive behavior.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities in connection with your use of our Services:

• Fraudulent Activity: Using false identities, fraudulent payment methods, or engaging in any form of financial fraud or deception.
• Unauthorized Access: Attempting to access, tamper with, or interfere with the Website's systems, servers, networks, or security measures without authorization.
• Data Mining and Scraping: Using automated tools, bots, spiders, scrapers, or other data collection methods to extract content or data from our Website without our express written permission.
• Intellectual Property Infringement: Copying, reproducing, distributing, or creating derivative works from our content without written authorization.
• Spam and Phishing: Transmitting unsolicited communications, spam, or phishing content through our platform or using our brand identity for fraudulent purposes.
• Malware Distribution: Uploading, posting, or transmitting any viruses, malicious code, or any software designed to interrupt, destroy, or limit the functionality of any computer software or hardware.
• Circumventing Security: Attempting to bypass, disable, or defeat any security or access control features of our Website.
• Resale of Services: Reselling, sublicensing, or otherwise commercially exploiting our Services without our express written consent.
• False Reviews or Ratings: Submitting false, misleading, or fabricated reviews, ratings, or testimonials.
• Violation of Laws: Using our Services in any manner that violates any applicable local, state, federal, or international law or regulation, including but not limited to consumer protection laws enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45).
• Interference with Operations: Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure or interferes with the proper operation of the Website.

Violation of any prohibited activities may result in immediate suspension or termination of your account, cancellation of orders, and potential legal action. We reserve the right to report any illegal activities to appropriate law enforcement authorities.

4. Intellectual Property Rights

All content, materials, and elements available on the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, software, and the overall design and layout of the Website (collectively, "Content"), are the exclusive property of Cafe Rio or its licensors and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and related statutes.

The Cafe Rio name, logo, brand identity, trade dress, and all related marks are trademarks or service marks of Cafe Rio. You may not use any of our trademarks or service marks without our prior written consent. Nothing in these Terms grants you any right or license to use any trademark, logo, or brand element belonging to Cafe Rio or any third party.

Subject to these Terms, Cafe Rio grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Reproduce, modify, distribute, or publicly display any Content.
• Create derivative works based on any Content.
• Use the Content for any commercial purpose without our prior written consent.
• Remove or alter any copyright, trademark, or other proprietary notices.

If you believe that your intellectual property rights have been infringed upon by content on our Website, please contact us at [email protected] with a detailed description of the alleged infringement so that we may investigate and take appropriate action.

5. Payment Terms

5.1 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices are inclusive of applicable menu item costs but may exclude taxes, delivery fees, service charges, or gratuity, which will be disclosed at the time of checkout.

5.2 Payment Methods

We accept various forms of payment as displayed on the Website at the time of checkout, including major credit cards, debit cards, and other electronic payment methods. By submitting a payment, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information you provide is accurate and complete.
• You will notify us of any changes to your payment information.

5.3 Order Confirmation and Processing

An order placed through our Website is not confirmed until you receive an order confirmation from us via email or on-screen notification. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity. In the event of a cancellation, we will notify you and issue a refund using the original payment method.

5.4 Refunds and Cancellations

Our refund and cancellation policies are as follows:

• Orders may be cancelled before preparation begins. Once food preparation has commenced, cancellations may not be accepted.
• If you receive an incorrect or unsatisfactory order, please contact us at [email protected] within a reasonable timeframe. We will work with you to resolve the issue, which may include a replacement, credit, or refund at our discretion.
• All refund requests are subject to review and approval by Cafe Rio. Approved refunds will be processed to the original payment method within a commercially reasonable timeframe.

5.5 Taxes

You are responsible for all applicable federal, state, and local taxes associated with your purchases. Applicable sales taxes will be calculated and displayed at checkout based on your location and applicable tax laws.

6. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

CAFE RIO DOES NOT WARRANT OR REPRESENT THAT:

• THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
• ANY DEFECTS OR ERRORS IN THE WEBSITE WILL BE CORRECTED.
• THE WEBSITE IS FREE FROM VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS.
• THE RESULTS OBTAINED FROM THE USE OF OUR SERVICES WILL BE ACCURATE, RELIABLE, OR MEET YOUR EXPECTATIONS.
• ANY PRODUCT DESCRIPTIONS, PRICING, OR OTHER CONTENT ON THE WEBSITE IS ACCURATE, COMPLETE, CURRENT, OR ERROR-FREE.

ALLERGEN AND NUTRITIONAL INFORMATION PROVIDED ON OUR WEBSITE IS OFFERED FOR GENERAL INFORMATIONAL PURPOSES ONLY. WHILE WE MAKE EVERY EFFORT TO MAINTAIN ACCURATE INFORMATION, WE CANNOT GUARANTEE THAT OUR FOOD PRODUCTS ARE FREE FROM ANY PARTICULAR ALLERGEN DUE TO CROSS-CONTAMINATION RISKS IN OUR KITCHEN ENVIRONMENTS. CUSTOMERS WITH SEVERE FOOD ALLERGIES OR DIETARY RESTRICTIONS ARE ADVISED TO CONTACT US DIRECTLY BEFORE PLACING AN ORDER.

References to any third-party products, services, websites, or other information do not constitute or imply endorsement, sponsorship, or recommendation by Cafe Rio.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR PERSONAL INFORMATION;
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES;
• BUGS, VIRUSES, TROJAN HORSES, OR OTHER HARMFUL CODE TRANSMITTED THROUGH OUR SERVICES;
• ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT MADE AVAILABLE VIA THE SERVICES.

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CAFE RIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, CAFE RIO'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID TO CAFE RIO IN THE THIRTY (30) DAYS PRECEDING THE CLAIM, OR ONE HUNDRED UNITED STATES DOLLARS (USD $100.00), WHICHEVER IS GREATER.

8. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its officers, directors, employees, agents, licensors, affiliates, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Website or Services.
• Your violation of these Terms of Service.
• Your violation of any applicable federal, state, or local law or regulation.
• Your violation of any rights of a third party, including but not limited to intellectual property rights, privacy rights, or contractual rights.
• Any content or information you submit, post, or transmit through our Website.
• Your negligence or willful misconduct.
• Any dispute between you and any third party arising from your use of our Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate fully with us in asserting any available defenses. You agree not to settle any matter without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms, your use of the Website, or your relationship with Cafe Rio shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws, without regard to conflict of law principles that would require the application of the laws of a different jurisdiction.

You agree that any legal action or proceeding arising out of or related to these Terms shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States, and you hereby irrevocably submit to the personal jurisdiction of such courts. You waive any objection to venue or personal jurisdiction in such courts.

Nothing in these Terms shall limit Cafe Rio's right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or other proprietary rights.

In addition to general federal law, including consumer protection standards enforced by the Federal Trade Commission (FTC) Act (15 U.S.C. § 45), we comply with applicable state consumer protection laws as required by the jurisdiction of each user. If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) may provide you with additional rights with respect to your personal information.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services informally by contacting Cafe Rio at [email protected]. We will use good faith efforts to resolve the dispute within thirty (30) calendar days of receiving your written notice. If the dispute is not resolved within this period, either party may proceed to binding arbitration as described below.

10.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. EXCEPT FOR MATTERS THAT MAY BE TAKEN TO SMALL CLAIMS COURT OR REQUESTS FOR INJUNCTIVE RELIEF, YOU AND CAFE RIO AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF OUR SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT.

The arbitration shall be conducted under the rules of the American Arbitration Association (AAA) or another mutually agreed upon arbitration organization. The arbitration shall take place in the United States, and the arbitration proceedings shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE AS A CLASS MEMBER OR CLASS REPRESENTATIVE IN ANY CLASS ACTION PROCEEDING AGAINST CAFE RIO.

10.4 Small Claims Court

Notwithstanding the foregoing arbitration agreement, either party may bring an individual action in a small claims court of competent jurisdiction, provided the claim qualifies and remains in that court's jurisdiction.

11. Term and Termination

11.1 Term

These Terms of Service are effective as of the date you first access or use our Website or Services and shall remain in full force and effect until terminated in accordance with these Terms.

11.2 Termination by You

You may discontinue your use of our Services at any time by ceasing to access the Website. If you have created an account, you may request deletion of your account by contacting us at [email protected]. Please note that account deletion may affect your ability to access certain features or historical order information.

11.3 Termination by Cafe Rio

We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to the Website or Services at any time, with or without notice, for any reason, including but not limited to violation of these Terms.
• Cancel any pending orders in connection with a termination.
• Remove or disable any account or content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.

11.4 Effect of Termination

Upon termination of these Terms for any reason: (a) your license to use the Website and Services shall immediately terminate; (b) you shall immediately cease all use of the Website and Services; (c) any outstanding payment obligations shall remain due and payable; and (d) the following provisions shall survive termination: Intellectual Property Rights, Payment Terms (with respect to outstanding obligations), Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and Severability.

12. Changes to Terms of Service

Cafe Rio reserves the right, in its sole discretion, to modify, update, or replace these Terms of Service at any time. We will provide notice of material changes by:

• Posting the updated Terms on this page with a new "Last Updated" date.
• Sending a notification to the email address associated with your account (if applicable).
• Displaying a prominent notice on our Website.

Changes to these Terms shall become effective immediately upon posting unless otherwise stated. Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically to stay informed of any updates.

If you do not agree to the revised Terms, you must immediately cease using our Website and Services. If you have an account, you may close it by contacting us at [email protected].

13. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Cafe Rio. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the terms of service and privacy policies of any third-party websites you visit.

The inclusion of any link on our Website does not imply endorsement, sponsorship, or affiliation with the linked website or its operators. Your interactions with third-party websites and services are solely between you and those third parties, and Cafe Rio shall not be responsible or liable for any loss or damage of any sort arising from such interactions.

14. Privacy Policy

Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy. We encourage you to review our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable.

15. Accessibility

Cafe Rio is committed to making our Website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards. If you experience any difficulty accessing our Website or Services, please contact us at [email protected] so we can assist you and work to address any accessibility barriers.

16. Force Majeure

Cafe Rio shall not be liable for any failure or delay in the performance of our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fire, flood, war, terrorism, civil unrest, labor disputes, government actions, internet or telecommunications failures, or power outages (collectively, "Force Majeure Events"). In such circumstances, our obligations shall be suspended for the duration of the Force Majeure Event, and we will use commercially reasonable efforts to resume normal operations as soon as practicable.

17. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction under any applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.

The parties agree that a court should endeavor to give effect to the parties' intentions as reflected in the original provision to the extent possible, and that the remaining provisions of these Terms shall continue to be valid and binding.

18. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Cafe Rio on the Website, constitute the entire agreement between you and Cafe Rio with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter hereof.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Cafe Rio. No waiver of any breach or default shall constitute a waiver of any prior, concurrent, or subsequent breach or default.

19. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, please do not hesitate to contact us using the information below. We are committed to responding to your inquiries in a timely and professional manner.